SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages sent?
Our warehouse packages in China are sent by ePacket or EMS according to the weight and size of the product. Packages sent from our US warehouse. UU. They are sent through USPS.
Send to worldwide?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places to which we cannot send. If you find one of those countries, we will contact you.
What happens with customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you agree to have one or more packages sent to you and may be subject to customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates.:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canadá, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central and South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This does not include our processing time of 2 to 5 days.
Do you provide tracking information?
Yes, you will receive an email once your order is sent that contains your tracking information. If you have not received tracking information within 5 days, please contact us.
My tracking says "there is no information available at this time".
For some shipping companies, the tracking information is updated in the system in 2-5 business days. If your order was placed more than 5 business days ago and there is still no information about your tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.
If you have any other questions, contact us and we will do our best to help you.
RETURN POLICY
Order cancellation
All orders can be canceled if they have not yet been shipped. If you have paid for your order and need to cancel it or make any changes, you have 12 hours to contact us. Once the handling and shipping process has begun, the order can no longer be canceled.
Refunds
Your satisfaction is our # 1 priority. Therefore, you can request a refund or resend for the requested products if:
- If you not receive the product within the guaranteed time (45 days without including the processing of 2 to 5 days) you can request a refund or a resend.
- If you received the wrong item, you can request a refund or a resend.
- If you do not want the product you have received, you can request a refund, but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors under your control (i.e. provide the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Winner Clic (i.e. not approved by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of Winner Clic
*You can send the refund requests within 15 days after the expiration of the guaranteed delivery period (45 days). You can do it by sending a message to Contact Us page
If your refund is approved, it will be processed and a credit will be automatically applied to your original credit card or payment method, within 14 days.
Changes
If for any reason you want to change your product, maybe for a different size on clothes. First you must contact us and we will guide you through the steps.
Please do not return your purchase unless we authorize you to do so.
The goods received the store thanks.
Summer check.
Got it! Looks good. Sorry for the 4 stars... but it has no instructions how to convince my wife to let me go fishing. Joking. Can’t wait for the weekend to test it. I’ll come with pictures if I catch something...apart from the flu. ;p
Hello. I received the parcel today. Everything is safe and sound. The fishing line was bought for the summer, I look forward to the summer fishing season. Thank you store for fast processing and sending order. Shop recommend.
I don't know how. Ordered husband
Friendly store and responds quickly, I recommend this seller and the lines will be tried and left a feedback soon .
The Braid came quickly. I didn't expect it. But there are doubts about the fortress. Holds up to 10 kg and rubs on knots. and the store advise.
Thank You There!
Good Goods. Great store. Fast shipping. I recommend.
ok
The goods received in kind corresponds
All OK recommend sprzedawce
It came quickly, everything corresponds to the description, and I did not have gifts.
ok
Product same as description advice store the parcel will arrived in 17 days. .. Great
Good store nice to work